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Barnet's Eleanor Palmer Trust fined £4,000 by CQC

20 July 2017
Eleanor Palmer Trust Home
Eleanor Palmer Trust
  • Media

A care home in Barnet, north London, has been fined £4,000 by the Care Quality Commission.

Eleanor Palmer Trust, also known as 'Cantelowes House,' is a care home that is registered to provide accommodation and personal care for up to 33 people and specialises in dementia care.

CQC records show that between 11 May 2016 and 12 June 2017, the care home, in Spring Close, Barnet, did not employ a registered manager, as it is supposed to do.

Debbie Ivanova, CQC’s Deputy Chief Inspector of Adult Social Care, said: “Care homes should be well aware that they need to employ a registered manager. Eleanor Palmer Trust failed to do so for more than a year and so we have been forced to issue a fixed penalty notice.

“Good leaders have a big influence on the quality of care that people receive. A committed registered manager, who is supported by the provider, can drive improvement in a service. The presence and capability of the registered manager is key to improvement.”


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Last updated:
21 November 2017

Notes to editors


There is now a CQC Registered Manager in place at this service.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.