Declare Your Care is a year-long, campaign focusing on four key population groups which we know have lower awareness of CQC.
There are around 15 million people in England have a long-term condition – and this is rising. Most people are receiving good care yet more could be done to support effective pathways for people with long-term conditions. This helps prevent health problems from escalating and avoids hospital admissions.
New research shows that people with a long-term condition are among the highest users of services. Yet they do not always feel they have a voice.
Key findings for people with a long-term condition
People affected by long-term health conditions:
- 88% who felt they had poor care did not complain as they were concerned they would be seen as a trouble-maker
- did not complain about poor health care because:
- did not think it would make any difference
- did not know how
- feared they would not be taken seriously
- 33% said that having more information about the standards of care to expect would encourage them to express a concern
- 81% of patients with Chronic Obstructive Pulmonary Disease (COPD) regretted not making a complaint about poor care
When people did raise a concern or complaint, most found:
- the issue was resolved quickly
- it helped the service improve
- they were happy with the outcome.
Join the conversation on Instagram and Twitter using the #DeclareYourCare hashtag.