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People regret not raising concerns about their care – but those who do raise concerns see improvements.

New research has found that almost 7 million people who have used health or social care services, in the last five years, have had concerns about their care but never raised them. Of these, over half (58%) expressed regret about not doing so.

The most common reasons for not raising a concern were:

  • not knowing how (20%) or who (33%) to raise it with
  • not wanting to be seen as a 'troublemaker' (33%)
  • worries about not being taken seriously (28%)
  • feeling that nothing would change as a result (37%).

However, when people did raise a concern or complaint, the majority (66%) found their issue was resolved quickly, it helped the service to improve and they were happy with the outcome.

Have your say

Your experiences of care supports our monitoring, inspecting and rating of services.

We encourage you to share your experiences with us - not only poor care but good care too.

What to do about poor care

1. Contact the service provider

If you or a loved one experiences poor care, you should contact the service provider first. By law, all care services must have a complaints procedure.

If you are unhappy with the response, there are further steps you can take.

2. Tell us

This will help us understand how well a particular service cares for the people who use it.

We cannot support you with a complaint to the provider or take it up on your behalf. Your information will help us to protect others from having the same experience.

Find out about what we want to know and why.

Tell us about your care now

Find services

You will need to identify the service that you want to comment on.

Our map of service ratings across England shows the services we've inspected and links to their reports. Or you can search for a particular health or care service.

 

Last updated:
19 June 2019

 


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