Events that stop a service running safely and properly – notification form

Page last updated: 12 March 2024
Organisations we regulate

You must submit your notification online or send it by email

When and how to tell us about infrastructure, equipment, premises or other problems that stop or may stop you running the service safely.

You must notify us if:

  • you cannot meet people's assessed needs safely, for example, due to staff absence or damage to premises, or
  • a utility, fire alarm, call systems or other safety equipment fails for more than 24 hours.

You must notify us as soon as possible.

NHS trusts: report infrastructure problems through NRLS or LFPSE. They do not need to notify us separately.

How to notify us

There are 2 ways you can tell us about an event that stops you running a service safely.

Notify us online: new CQC portal

Use the online form: Events that stop a service running safely and properly.

Create an account or sign in to notify us using the new CQC provider portal

Email a Word form

Use this form to tell us about events that stop a service running safely and properly.

You must use this up-to-date form and provide all the information we ask for. If your form is incomplete we will return it to you.

Your notification

Your acknowledgement number may be different to what you expect. As we upgrade our systems you will receive either an ENQ reference number, notification ID, or case ID. Any of these numbers will identify your notification.