You must submit your notification online or send it by email
You must tell us about abuse or allegations of abuse concerning a person using your service if any of the following applies:
- the person is affected by abuse
- they are affected by alleged abuse
- the person is an abuser
- they are an alleged abuser
How to notify us
There are 3 ways you can tell us about an allegation of abuse.
Use our existing provider portal
If you already have an account you can notify us online through the CQC Provider Portal.
Notify us online: new CQC portal
If we have invited you to use our new system, you can use the online notification form. See your invitation email 'New CQC portal: sign up today' to find out how to log in and notify us.
Email a Word form
Use this form to tell us about abuse or allegations of abuse concerning a person using your service.
You must use this up-to-date form and provide all the information we ask for. If your form is incomplete we will return it to you.
If you are using assistive technology and have any issues using this form, please contact us to let us know. We will make reasonable adjustments wherever possible.
Email the completed form to HSCA_notifications@cqc.org.uk.
Your acknowledgement number may be different to what you expect. As we upgrade our systems you will receive either an ENQ reference number, notification ID, or case ID. Any of these numbers will identify your notification.