Supporting documents (domiciliary care agencies)

Page last updated: 3 August 2022
Organisations we regulate

You must include all these documents with your application.

We will return your application if you do not do so.

Save each document as a separate file. Name each file so we know what it is. For example 'business plan'.

Business plan

Your application must include a business plan that describes your core business activities and objectives, and how your business plans to achieve its goals.

Your plan should include at least:

  • an executive summary
  • a description of the company
  • details of the services
  • information on market research you’ve done
  • the company’s management structure
  • 2 years' financial forecast
Governance policy

You must include a governance policy.

Governance is the system of rules, practices and processes you use to manage your business effectively.

This document shows us that you have effective governance to run a well-led service and provide a high standard of care. It should be specific to your service and should at least include how you will:

  • manage and govern your organisation
  • continually assess and improve your governance practice
  • seek and act on feedback from people using the service
  • assess, monitor and improve the quality and safety of the services you provide
  • securely maintain accurate, complete and detailed records of each person using the service and records relating the employment of staff
  • meet statutory requirements such as the General Data Protection Regulation (GDPR). See the Information Commissioners Office (ICO) guide to data protection (opens in new tab).
Infection control policy

You must provide information on how you will assess the risk of infection and how you will prevent, detect and control its spread. The document should include at least:

  • your systems to manage and monitor the prevention and control of infection
  • how you will assess the risk of infection – you should consider how susceptible the users of your service are and any risks their environment and other people may pose to them
  • reference to the Code of Practice on the prevention and control of infections, issued under The Health and Social Care Act 2008
  • the protocols in relation to COVID-19 and staff vaccination status
  • access to Personal Protective Equipment (PPE) and what will be available
Medicines policy

You must tell us if you intend to support people with their medicine and demonstrate to us that you have the appropriate procedures for the safe and effective management of medicines and associated equipment.

This document should at least:

  • reflect relevant guidance from the National Institute for Health and Care Excellence (NICE)
  • include the process for administering someone's medicine in their home
  • reflect the '6 rights of administration'
  • set out governance arrangements for medicines administration records to make sure they are accurate and up to date
  • set out the training that staff who will administer medicines receive and how you will monitor their competence
  • explain how you will monitor records for medication errors and omissions
  • reflect guidance specific to the service user groups you apply for. For example, 'Stopping over medication of people with a learning disability, autism or both' (STOMP)
Safeguarding policy

You must provide information about your policy and procedures on safeguarding, and provide guidance about how people can raise concerns about abuse. Your policy must set out the specific procedures for the different types of services and age groups.

This information must be accessible to people who use your service, their advocates, those lawfully acting on their behalf and those close to them, as well as to your staff.

This document should at least include:

  • what constitutes abuse
  • the different types of abuse
  • preventative measures
  • overview of the safeguarding procedures, with reference to current legislation
  • the systems for staff and people using the service to raise concerns
  • the safeguarding lead for the organisation
  • responsibilities for handling an allegation of abuse
  • the local authority safeguarding contact details
Statement of purpose

The statement of purpose is a legally required document that must include a range of information about you and the care services you will provide.

We may return, reject or refuse your application if your statement of purpose does not include all the required information and match your application.

Your statement of purpose must include at least all the information listed under Schedule 3 of the Care Quality Commission (Registration) Regulations 2009 (as amended 2012).

Find out what your statement of purpose must include.


Register as a new provider | 5. Statement of purpose

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