How we manage our relationship with primary medical services

Page last updated: 17 April 2023
Organisations we regulate

Ongoing contact with CQC

One of your local CQC inspectors or inspection managers will be designated as your relationship holder.

They should be your first point of contact with CQC. If you have any queries about your registration or you need to tell us about any significant changes to your services (for example, if your service begins formally collaborating with others) email your relationship holder at

Your relationship holder may contact you for a number of reasons. For example, if our monitoring of your service suggests a significant improvement or deterioration in the quality of care, your relationship holder may ask you to explain the reasons behind this. Developing an ongoing relationship enables us to have a better understanding of the background and context of your service and enables you to share relevant information or ask questions.