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Levels of ratings: online services, independent doctors and clinics
We generally rate online primary care services, independent doctor services and clinics at two levels.
Level 1: A rating for each key question for the location/service.
Level 2: An overall rating for the service. This will be an aggregated rating informed by our findings at level 1.
The following example shows how the two levels work together:
Sometimes, we won’t be able to award a rating. This could be because:
- the service is new
- we don’t have enough evidence
- the service has recently been reconfigured, such as being taken over by a new provider.
In these cases, we will use the term ‘inspected but not rated’. We may also suspend a rating at any level. For example, we may have identified significant concerns which, after reviewing but before a full assessment, lead us to reconsider our previous rating. In this case, we would suspend our rating and then investigate the concerns.
- Last updated:
- 27 March 2019