How to check the identity of a CQC inspector

Page last updated: 12 May 2022
Organisations we regulate

Bogus inspectors

A number of providers have been contacted by people posing as CQC inspectors, who have tried to gain access to services or information.

If an inspector visits you in person

Genuine CQC inspectors carry ID badges that include:

  • a photograph of the inspector on the front.
  • a copy of our warrant on the reverse.
  • the signature of our Chief Executive Ian Trenholm (older ID badges may have the signature of Cynthia Bower or David Behan).

If you're unsure about the identity of an inspector, please contact our enquiries team on 03000 616161. Our team can check the inspector's details before you allow them onto your premises.

An inspector or inspection team may be accompanied by a Specialist Advisor (SpA). To check the SpA is genuine, ask the:

  • inspector to show you a copy of the SpA’s Warrant Letter, and
  • SpA for photographic ID, for example a passport or driving licence. 

If an inspector contacts you by phone or email

If you're concerned that you've been contacted by someone who may not be a genuine inspector:

  • consider whether they are asking you for information we should already have (such as the name of your registered manager).
  • bear in mind that we won't ask you for staff details such as names and qualifications over the phone.

If you're asked to supply information, you can offer to send it to either our main postal or email address.

To check the authenticity of an inspector, please call our enquiries team on 03000 616161. Our team can check the inspector's name against our records while you're on the phone.

We won't visit people who use your service without warning

Our inspectors never make unannounced visits to the homes of people who use health or care services. We may need to visit people's homes if we are inspecting home care agencies – but if we do, we'll arrange it through the service, and we'll always arrange it in advance.

Get in touch

You can contact us at our National Customer Service Centre.