Taking account of the needs of different people: requires improvement

R2. Do services take account of the particular needs and choices of different people?

Characteristics of services we would rate as requires improvement in this area

There are shortfalls in how the needs and preferences of different people are taken into account, for example on the grounds of protected characteristics under the Equality Act and for people who may be approaching the end of their life, who are in vulnerable circumstances or who have complex needs.

Reasonable adjustments are not always made.

Information is not always accessible to all people.