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Taking account of the needs of different people: good

  • Organisations we regulate

R2. Do services take account of the particular needs and choices of different people?

Characteristics of services we would rate as good in this area

The needs and preferences of different people are taken into account when delivering and coordinating services, including those with protected characteristics under the Equality Act, people who may be approaching the end of their life and people who are in vulnerable circumstances or who have complex needs.

Care and treatment is coordinated with other services and other providers. This includes liaising with families and carers and ensuring that all services are informed of any diverse needs that need to be addressed.

Reasonable adjustments are made and action is taken to remove barriers when people find it hard to use or access services.

Last updated:
13 October 2017


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