Safe care and treatment: requires improvement

S3. Do staff have all the information they need to deliver safe care and treatment to people?

Characteristics of services we would rate as requires improvement in this area

Systems to manage and share care records and information are cumbersome or uncoordinated and there are delays in sharing information about people's care between staff or with carers and partner agencies.

Staff do not always have the complete information they need before providing care, treatment and support. People have to repeat information or answer the same questions again.