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Privacy and dignity: inadequate
C3. How is people's privacy and dignity respected and promoted?
Characteristics of services we would rate as inadequate in this area
People's privacy, dignity and confidentiality are not respected. There is a demonstrable lack of understanding of privacy, dignity and confidentiality.
The routines and preferences of staff take priority and they have little understanding of the impact of this approach on the wellbeing and needs of people using the service.
Not treating people, including those that matter to them, with kindness, respect and compassion is usually serious and widespread.
People are not involved in their own care or treatment.
- Last updated:
- 13 October 2017