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Person-centred care: inadequate
R1. How do people receive personalised care that is responsive to their needs?
Characteristics of services we would rate as inadequate in this area
Services are planned and delivered without consideration of people's needs and preferences.
Some people are unable to use the service because it does not meet their needs.
Does not apply to
NHS 111 services
The facilities and premises do not meet people's needs or are inappropriate.
- Last updated:
- 13 October 2017