Person-centred care: inadequate

Page last updated: 12 May 2022
Organisations we regulate

R1. How do people receive personalised care that is responsive to their needs?

Characteristics of services we would rate as inadequate in this area

Services are planned and delivered without consideration of people's needs and preferences.

Some people are unable to use the service because it does not meet their needs.

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Does not apply to
NHS 111 services

The facilities and premises do not meet people's needs or are inappropriate.