Categories
Organisations we regulate
R1. How do people receive personalised care that is responsive to their needs?
Characteristics of services we would rate as good in this area
The importance of flexibility, informed choice and continuity of care is reflected in the services. People's needs and preferences are considered and acted on to ensure that services are delivered in a way that is convenient.
Does not apply to
NHS 111 services
Facilities and premises are appropriate for the services being delivered.