Management of risk and performance: inadequate

W5. Are there clear and effective processes for managing risks, issues and performance?

Characteristics of services we would rate as inadequate in this area

There is little understanding or management of risks and issues, and there are significant failures in performance management and audit systems and processes. Risk or issue registers and action plans, if they exist at all, are rarely reviewed or updated. Meeting financial targets is seen as a priority at the expense of quality.