W6. Is appropriate and accurate information being effectively processed, challenged and acted on?
Characteristics of services we would rate as inadequate in this area
The information that is used to monitor performance or to make decisions is inaccurate, invalid, unreliable, out of date or not relevant. Finance and quality management are not integrated to support decision making.
There is inadequate access to and challenge of performance by leaders and staff. There are significant failings in systems and processes for the management or sharing of data.