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Learning improvement and innovation: inadequate
W8. Are there robust systems and processes for learning, continuous improvement and innovation?
Characteristics of services we would rate as inadequate in this area
There is little innovation or service development, no knowledge or appreciation of improvement methodologies, and improvement is not a priority among staff and leaders. There is minimal evidence of learning and reflective practice. The impact of service changes on the quality and sustainability of care is not understood.
- Last updated:
- 13 October 2017