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Kindness, respect and compassion: outstanding
C1. How does the service ensure that people are treated with kindness, respect, and compassion, and that they are given emotional support when needed?
Characteristics of services we would rate as outstanding in this area
Feedback from people who use the service, those who are close to them and stakeholders is continually positive about the way staff treat people. People think that staff go the extra mile and their care and support exceeds their expectations.
There is a strong, visible person-centred culture. Staff are highly motivated and inspired to offer care that is kind and promotes people's dignity. Relationships between people who use the service, those close to them and staff are strong, caring, respectful and supportive. These relationships are highly valued by staff and promoted by leaders.
Staff recognise and respect the totality of people's needs. They always take people's personal, cultural, social and religious needs into account, and find innovative ways to meet them.
People's emotional and social needs are seen as being as important as their physical needs.
- Last updated:
- 13 October 2017