Involving people in decisions about their care: requires improvement

C2. How does the service support people to express their views and be actively involved in making decisions about their care, treatment and support as far as possible?

Characteristics of services we would rate as requires improvement in this area

There is a paternalistic approach to providing care. Some staff do not consider involving people, carers and their families as an important part of care. People say that staff do not always explain things clearly or give them time to respond or help them to understand. Some people are not supported to understand the information they are given about their care and condition. This includes during referral, discharge, transition or transfers.

The service is not prioritising a caring environment. People are not given information, access to advocacy or helped in other ways to be involved in their care and treatment.