Involving people in decisions about their care: outstanding

C2. How does the service support people to express their views and be actively involved in making decisions about their care, treatment and support as far as possible?

Characteristics of services we would rate as outstanding in this area

People who use services and those close to them are active partners in their care. Staff are fully committed to working in partnership with people and making this a reality for each person.

Staff always empower people who use the service to have a voice and to realise their potential. They show determination and creativity to overcome obstacles to delivering care. People's individual preferences and needs are always reflected in how care is delivered.

Staff recognise that people need to have access to, and links with, their advocacy and support networks in the community and they support people to do this. They ensure that people's communication needs are understood, seek best practice and learn from it.