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Inadequate example: Vision, culture and communication

  • Organisations we regulate

Key question: well led?

Population group: All groups

This example relates to Key Line of Enquiry (KLOE) W3: How does the leadership and culture reflect the vision and values, encourage openness and transparency and promote good quality care?

When we inspected

There were no succession plans in place for key staff, such as the practice manager or lead receptionist. There were no steps in place to secure a locum GP to provide maternity cover.

Plans had not been made with the input of the new practice nurse to phase in the re-introduction of disease management clinics.

The practice nurse told us it had not yet been confirmed how many hours a week she would be working at the practice, so specific clinics could not be planned.

Why this is inadequate?

This example demonstrates a lack of leadership, with no clear vision or forward planning, in addition to poor communication.

Information and guidance

Last updated:
10 August 2017


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