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How we monitor GP practices

  • Organisations we regulate

CQC Insight

We use CQC Insight to monitor potential changes to the quality of care that you provide.

CQC Insight brings together in one place the information that we hold about your practice. We analyse this information and compare it against local and national data and identify potential changes in the quality of care.

We update our analysis throughout the year to make sure our inspectors have the most recently available information about services. This information helps us to plan when and what we inspect. We will include some of the information in your inspection report as evidence to support our judgements about the quality of care.

Sources of information

CQC Insight includes a range of information on practice activity and patient experience, including from:

  • Quality and Outcomes Framework (NHS Digital)
  • GP Patient Survey (NHS England)
  • NHS Business Services Authority
  • Public Health England.

As we work with providers and stakeholders, we will develop CQC Insight further, and we welcome your feedback to help improve it.

Annual provider information collection for practices rated as good or outstanding

We will request information from your practice once a year rather than before an inspection. We will ask questions about any changes at the practice since your last inspection. This is to provide additional context to the information we already hold about your practice gathered from stakeholders and national data. Before we are due to review the information that we hold, we will send you an email to prompt you to complete the online form.

CQC is committed to aligning any requests for data with our partners to minimise duplication. We will continue to update our systems as other national data collections become available. For example, if we can access specific information available from a national collection, we will remove it from the annual provider information collection. If we make any changes to the collection, we will always work with providers and other organisations to ensure that they are beneficial.

Pre-inspection provider information request for practices rated as requires improvement or inadequate

If your practice has an overall rating of inadequate or requires improvement, we will continue to send you a provider information request before your inspection. We will use this request to gather information that is not available through other national data collections to support your inspection.

Annual regulatory review

If your practice is rated as good or outstanding, we will formally review all the information we have about it every year. This will ensure that our monitoring and planning decisions are clear, consistent and transparent.

Our inspectors will consider whether any changes to this information have resulted in changes to the quality of care at your practice since our last inspection. We do this by reviewing the data held in CQC Insight, information from stakeholders, and from the annual provider information collection.

If the information indicates that the quality of care has either improved or deteriorated since your last rating, we may decide to inspect. We may contact you if we need to clarify any information. If we don’t need to take any action, we will tell you that we have carried out the review and will publish a note of this on your profile page on our website.

Evidence tables

We include relevant CQC Insight data in evidence tables, which are published alongside our inspection reports of GP practices.

In July 2017 we published a version of the Insight data for GP practices that contained the published data available at that time.

Last updated:
6 August 2018


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