Nutrition and hydration: requires improvement

E3. How are people supported to eat and drink enough to maintain a balanced diet?

Characteristics of services we would rate as requires improvement in this area

Some people may not always get enough to eat or drink. They are not always encouraged to eat a healthy balanced diet because options are limited, and not all of the food provided is appropriate to meet people's nutritional needs.

The service does not always involve people in planning their meals, nor does it act on feedback received from people who use the service.

The service does not always understand people's cultural, ethical and religious needs.

The dining environment is not always pleasant or food is not always well presented.

The service does not sufficiently monitor or manage the risks associated with poor hydration and nutrition, or ensure access to dietary and nutritional specialists when needed.