Key lines of enquiry for adult social care services

Page last updated: 13 July 2022
Organisations we regulate

The key lines of enquiry (KLOEs), prompts and sources of evidence in this section help our inspectors to answer the five key questions: is the service safe, effective, caring, responsive and well-led?

Is it safe?

Is it effective?

Is it caring?

Is it responsive?

Is it well-led?

Where we refer to 'people', we include adults, young people and children, where applicable.

Snippet for GDPR disclaimer

Data protection

The Data Protection Act 1998 was repealed on 25 May 2018. From that date, references to this Act should be considered to refer to the General Data Protection Regulation and the Data Protection Act 2018.

Ratings characteristics