Engagement and involvement: inadequate

W3. How are the people who use the service, the public and staff engaged and involved?

Characteristics of services we would rate as inadequate in this area

Engagement with people, staff, the public and community is minimal. The service does not invite or respond to feedback. People and staff who raise concerns, including whistleblowers, are not supported. The issues they raise may not be taken seriously. Safeguarding concerns are not dealt with in an open and objective way.

People and staff are not given the information they need. Staff are unaware of or dismissive of what people who use the service think of their care and support.