You are here

Volunteers: Share your experience

  • Public

Volunteers – we need you

As a volunteer, we know your local community is very important to you – and nothing is more important than the health of that community. CQC inspectors can’t be everywhere at once and so as an active member of your community, we need your help to share experiences of care of people. It’s everyone’s responsibility to help ensure health and social care is safe.

CQC's role and who we regulate

The Care Quality Commission (CQC) is the regulator of health and adult social care services. Our job is to check that hospitals, care homes, GPs, dentists and services in peoples' home are providing safe, effective care. We monitor, inspect and regulate services to make sure they meet fundamental standards of care, and we publish reports on our findings, including performance ratings to help people compare and choose care.

You can find our inspection reports and ratings of services on our website.

Before a care provider can carry out any of the activities that we regulate, they must register with us and satisfy us that they meet a number of requirements, they also have to be inspected by us too. When inspecting we look at how safe, effective, responsive, well-led and compassionate the care they give is and rate them either Outstanding, Good, Requires Improvement or Inadequate against each of these, along with giving the provider an overall rating.

We look at a lot of information about services before undertaking inspections, including experiences of care reported to us by patients, their family and friends and carers. People who work at the service, commissioners and local patient representative groups also share their feedback and intelligence with us.

The information you provide will help inform our inspections and may highlight issues which we need to investigate further.

You can also call our helpline on 03000 616 161 to tell us about your care.

Last updated:
30 May 2017


Help us improve this page