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Birmingham GP partnership proves collaborative working is key to achieving outstanding rating

Service:
Midlands Medical Partnership - Birmingham South East
Categories:
  • Organisations we regulate,
  • GP and GP out-of-hours services

With a partnership of 23 GP partners and 11 practices stretching across Birmingham, and 200 clinical and non-clinical staff, Midlands Medical Partnership (MMP) has used innovative and proactive methods to improve patient outcomes.

It uses collaborative working to continually improve, keeping patient centred care at the heart of the organisation.

About MMP

MMP is one of the first ‘super partnerships’ to achieve an Outstanding rating in the country following a CQC inspection in October 2016.

Established in April 2009 when seven practices merged, MMP were trailblazers in collaborative working and providing GP services across a large area. MMP has since been joined by four more practices.

Their vision

The vision is to improve and develop all that is excellent about traditional GP services. Local GPs lead and work in local surgeries to provide long-term doctor/patient relationships based on the established values, whilst at the same time they are part of a larger, more corporate business structure.

Practices and patients benefit from the resources of a larger organisation, so services can improve their range, quality, access, responsiveness and learning.

What makes them outstanding?

  • Working closely with NHS Birmingham CrossCity Clinical Commissioning Group (CCG), MMP regularly monitor and strive constantly for clinical excellence. We have acknowledged their clear vision, of which quality and safety is its top priority.
  • Motivated staff are inspired to offer kind and compassionate care. We commended the training to identify and support patients at risk of domestic violence - over a six month period referral rates to services providing specialist support for victims increased six-fold and patients said that they felt supported and listened to.
  • Working with the local community and other organisations to plan how services are provided to ensure they meet patient’s needs; this includes dementia drop-in clinics in conjunction with Alzheimer’s Society.
  • Creating a sense of community to improve doctor-patient relationships and build a trustworthy and sustainable primary care establishment.

MMP’s collaborative approach, with the right blend of clinicians and managers, has enabled them to achieve their outstanding rating with the interests of their 68,000 patients always being their priority.

What people say

Dr Janet Williamson, Deputy Chief Inspector, Primary Medical Services, said:

“Midlands Medical Partnership demonstrates a strong vison and purpose to provide high quality, integrated and safe care for patients and their families across 11 practices in Birmingham. Strong leadership and empowered staff were strong features. Midlands Medical Partnership is working at scale and demonstrating impressive results. The outstanding rating is well deserved.”

MMP’s Chair, Dr Dave Sangha, said:

‘This is tribute to the hard work and effort of the MMP team, as we ensure a sustainable, high quality service is available to all of our patients. We will continue to work hard to ensure that we are consistently offering exceptional experiences to our patients in providing extended access, better choices and services.

Karen Helliwell, Director of Primary Care and Integration at NHS Birmingham CrossCity Clinical Commissioning Group (CCG) added:

“This is great news and recognition for the team at MMP, their patients and primary care in Birmingham.

“We are absolutely committed to supporting all of our patients to ensure that they can access and receive high-quality primary care. MMP are a great example of how general practice can aspire to be outstanding.”

Last updated:
13 July 2017