Complain about a service or provider

Page last updated: 12 May 2022

If you have experienced or seen poor care, you have a right to complain to the organisation that provided or paid for the care.

By law, all health and social care services must have a procedure for dealing efficiently with complaints.

The way you make a complaint depends on the type of service.

You should also tell us about the poor care that you have seen or experienced.

Although we are not able to take forward complaints on your behalf, information given to us helps protect others from going through the same experience.

Give feedback on care

Report an unregistered service

If you think somebody is providing health or adult social care services without being registered with us, please tell us.

Report an unregistered provider