Complain about a service or provider

If you have experienced or seen poor care, you have a right to complain to the organisation that provided or paid for the care.

By law, all health and social care services must have a procedure for dealing efficiently with complaints.

The way you make a complaint depends on the type of service.

• Complain about the way the Mental Health Act has been used
• Complain about a GP, dentist or eye care
• Complain about a hospital, community or mental health service
• Complain about an adult social care service

• Raise concerns about a service you work for
• Complain about CQC

You should also tell us about the poor care that you have seen or experienced.

Although we are not able to take forward complaints on your behalf, information given to us helps protect others from going through the same experience.

Give feedback on care