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Complain about CQC

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  • Public

We aim to provide the best possible service, but we do not always get it right. We welcome your feedback to help us improve our services and ensure we are responding to your concerns as best we can.

Make your complaint to the person you have been dealing with at CQC. They will usually be the best person to resolve the matter.

If you feel unable to do this, or you have tried and were unsuccessful, you can contact our National Customer Service Centre by phone, letter or email.

If you raised your query with our Chief Executive, use the contact details below and mark it for the attention of the Chief Executive.

Post

CQC National Customer Service Centre
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA

Phone

03000 616161

Email

enquiries@cqc.org.uk

Opening hours

8.30am – 5:30pm, Monday to Friday

What will happen next?

We will forward your complaint to our National Complaints Team. They will contact you to discuss your concerns and confirm how we will respond to them.

We will try to resolve your complaint informally within seven working days so that we can address the concerns as soon as possible. If a formal investigation is needed, we will propose a date for response (usually within 30 working days) and agree this with you. Your complaint will be investigated by someone not connected to the issues and the process will be overseen by the National Complaints Team. We will then send you a report detailing our findings and if appropriate, what we have done, or plan to do, to put things right.

What if I am still not happy?

If you remain unhappy with the outcome of your complaint, you can contact the Parliamentary and Health Service Ombudsman (PHSO) via your local Member of Parliament. Visit the PHSO website to find out how.

Last updated:
7 June 2018

 


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