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Complain about CQC
We aim to provide the best possible service, but we do not always get it right.
Your feedback helps us improve our services and ensure we are responding to your concerns as best we can.
Making a complaint about CQC
Make your complaint to the person you have been dealing with at CQC. They will usually be the best person to resolve the matter.
If you feel unable to do this, or you have tried and were unsuccessful, you can contact our National Customer Service Centre by phone, letter or email.
There is a different process for complaining about poor care, or about the the way the Mental Health Act has been used.
Coronavirus (COVID-19): Office closures
Do not send us things by post. This is because our staff are working from home and our offices are closed for the time being.
8.30am – 5:30pm, Monday to Friday
What will happen next?
We will forward your complaint to our National Complaints Team. The team will identify the issues and tell you how we propose to handle your complaint.
If handled under the first line resolution process, we will tell you within seven working days the action we will take to consider the issues.
If an investigation is needed, we will propose a date for response (usually within 30 working days) and agree this with you. Your complaint will be investigated by someone not connected to the issues and the process will be overseen by the National Complaints Team. We will then send you a report detailing our findings and if appropriate, what we have done, or plan to do, to put things right.
What if I am still not happy?
If you remain unhappy with the outcome of your complaint, you can contact the Parliamentary and Health Service Ombudsman (PHSO) via your local Member of Parliament. Visit the PHSO website to find out how.
- Last updated:
- 01 February 2021