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Dental service

Your inspection report: primary care dental services

After each inspection we publish an inspection report on our website. The report presents a summary of our findings, judgements and any enforcement activity that we may have taken.

The report focuses on what our findings mean for the public. It gives details about our judgements on whether services are providing people with care that is safe, effective, caring, responsive and well-led, based on whether regulations are being met. If we find examples of notable practice during inspection, we describe them in the report to enable other providers to learn and improve.

Factual accuracy check: primary care dental services

When we have completed our quality checks on the inspection report we will send the draft report to your nominated individual.

At this stage, we ask you to comment on the factual accuracy of the draft. You can challenge the accuracy and completeness of the evidence that we have used to reach the findings.

You have 10 working days in which to check factual accuracy and submit your comments to CQC.

The factual accuracy process doesn’t deal with complaints about CQC or representations about proposed enforcement activity.

Site visits: primary care dental services

Site visits give us an opportunity to talk to people using your services, your staff and other professionals, to find out about their experiences.

They allow us to review how you deliver care and to see how people’s needs are identified and managed, both within and between services.

For announced inspections, the lead inspector will contact you in advance to make any necessary logistical arrangements and to ensure that you are prepared for the visit. An inspection of a dental practice usually lasts for one day.

What we will inspect: primary care dental services

By primary care dental services we mean: dental services that are predominantly provided by dentists on the 'high street'.

Within this definition we include providers of domiciliary dental care services and any out-of-hours emergency dental services. There are also community dental services that provide dental treatment for adults and children who cannot be treated in an ordinary general dental practice, as well as specialist dental services provided in a hospital setting. We inspect these services under our approach to inspecting hospitals.

When we will inspect primary care dental services

We will carry out comprehensive inspections of 10% of all practice locations.

We select practice locations for inspection on both a random basis and on the basis of risk.

All primary care dental providers registered with CQC must meet regulations, including the fundamental standards of care. We use indicators to help select practices that may be at greater risk of not meeting the legal requirements. These include:

How we manage our relationship with primary care dental services

Ongoing contact with CQC

One of your local CQC inspectors or inspection managers will be designated as your relationship holder.

They should be your first point of contact with CQC. You can contact your relationship holder if you have any queries about your registration or if you need to tell us about any significant changes to your services (for example, if your practice begins formally collaborating with others).

How we work with national partners: primary care dental services

CQC is part of the Regulation of Dental Services Programme Board.

This enables us to share information about the services you provide, and people’s experiences of them, with other regulators and oversight bodies.

Working in partnership helps us to be more efficient by reducing duplication and making the best use of shared information and resources.

Our inspection teams have an ongoing relationship with organisations including:

How we monitor primary care dental services

Sources of information

We collect and analyse information about dental practices from a range of sources. This helps us to target our resources where the risk to the quality of care is greatest. The information influences what we look at, who we will talk to and how we configure our inspection team.

We gather information from people who use services, other regulators and oversight bodies, local organisations, other stakeholders and service providers.

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