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External reports and research
On this page, you can find research we have commissioned or reports on us by other organisations.
What good looks like (May 2014 to June 2015)
These reports set out the findings of qualitative research we commissioned in April 2014 to provide us with a clear understanding of what the public and service users think 'good' and 'outstanding' look like in these four services. In addition, the research explored what information requirements the public have in relation to inspection reports about all of the above services.
Display of ratings testing (February 2015)
These reports set out the findings of research we commissioned to provide us with an understanding of what the public and people who use services thought of our proposed materials for providers to display their ratings, both across their premises and online. The research contributed to our consultation on our draft guidance and gave us important insight into the best way to require providers to display their ratings (where and how) so that they are clear and valuable to the public.
Sandwich generation survey (August 2014)
This report summarises the results of a survey of 259 users of the Mumsnet and Gransnet websites in England, who have or care for at least one child aged under 17.
Read our news story and case studies.
Fear of raising concerns (April 2013)
This report by the ICM Government & Social Research team presents findings from a survey of the public designed to establish as fully as possible people’s willingness to report concerns about the standard of care.
Adult social care survey feasibility study (April 2013)
This study looked at the feasibility of developing a new survey of people who use adult social care services. It was carried out by The King's Fund and Picker Institute.
International mental health legislation (October 2012)
This research from Bristol University informed our plans for monitoring the use of the Mental Health Act and fulfilling our responsibilities under the Optional Protocol to the Convention against Torture (OPCAT).
Reports about us
Review of two 2013 Care Quality Commission procurements (June 2015)
This report sets out the conclusions of a review by the Health Group Internal Audit service. The review looked at two procurement exercises that we carried out in 2013, which resulted in contracts being awarded to McKinsey and Company.
Getting it right for children and young people (March 2014)
This report by Dr Sheila Shribman, the former National Clinical Director for Children, Young People and Maternity Services, looks at our new approach to inspection.
Exploring bullying and harassment in CQC (June 2013)
This report is from a review of bullying and harassment in our organisation carried out by People Opportunities Limited at the request of our chief executive David Behan.
- Last updated:
- 29 May 2017