We carried out a review of the data available to us about DIL Place on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about DIL Place, you can give feedback on this service.
People’s experience of using this service and what we found
The service ensured people were safeguarded from harm. Staff had completed safeguarding training and were able to demonstrate a good understanding of the subject. Risks were assessed and managed appropriately. Health and safety certificates were in place and regular maintenance was completed. Medicines were managed safely at the service.
Infection prevention and control measures were followed. However, the service had omitted to complete risk assessments for those individuals at additional risk of COVID-19. This was done immediately following the inspection.
Staff files evidenced safe recruitment, helping ensure people employed were suitable to work with vulnerable people. There were sufficient staff to meet the needs of the people using the service. Staff had completed an induction and regular training, but felt more advanced training would be helpful within their roles.
People’s needs were thoroughly assessed and care needs were monitored and updated as required. People were supported to eat a healthy and varied diet. Staff worked with other agencies to help provide consistent and timely care. People told us they were well treated and they got on well with staff. People were supported to be involved in decisions around their care. People’s dignity and privacy was respected.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Promoting a positive and inclusive culture was a high priority for the service. Communication with staff, professionals and people who used the service was open and honest.
Audits and checks helped ensure quality remained of a good standard. We have made a recommendation for the provider to implement an overview of audits to ensure themes and patterns are picked up.
The service worked well with other professionals and agencies.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 30 November 2020 and this is the first inspection.
Why we inspected
This was a planned inspection to look at all five domains and to rate the service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.