DIL Place

Updated 13 April 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This included checking the provider was meeting COVID-19 vaccination requirements. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by one inspector.

Service and service type

DIL Place is a ‘care home’. People in care homes receive accommodation and personal care as a single package under one contractual agreement dependent on their registration with us. DIL Place is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. The registered manager was on leave at the time of the inspection, so this was facilitated by the acting manager.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was because the service is small and people are often out and we wanted to be sure there would be people at home to speak with us.

What we did before the inspection

We reviewed information we had received about the service. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

During the inspection

We spoke with two people who used the service about their experience of the care provided. We spoke with three members of staff including the acting manager and two support workers. We also spoke with a professional visitor to the service

We reviewed a range of records. This included all four people’s care records and multiple medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed

After the inspection

We continued to seek clarification from the provider to validate evidence found. We contacted another health and social care professional who regularly visited the service.

Updated 13 April 2022

DIL Place is a small care home providing support for up to six young people with mental health issues. At the time of the inspection there were four people using the service.

People’s experience of using this service and what we found

The service ensured people were safeguarded from harm. Staff had completed safeguarding training and were able to demonstrate a good understanding of the subject. Risks were assessed and managed appropriately. Health and safety certificates were in place and regular maintenance was completed. Medicines were managed safely at the service.

Infection prevention and control measures were followed. However, the service had omitted to complete risk assessments for those individuals at additional risk of COVID-19. This was done immediately following the inspection.

Staff files evidenced safe recruitment, helping ensure people employed were suitable to work with vulnerable people. There were sufficient staff to meet the needs of the people using the service. Staff had completed an induction and regular training, but felt more advanced training would be helpful within their roles.

People’s needs were thoroughly assessed and care needs were monitored and updated as required. People were supported to eat a healthy and varied diet. Staff worked with other agencies to help provide consistent and timely care. People told us they were well treated and they got on well with staff. People were supported to be involved in decisions around their care. People’s dignity and privacy was respected.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Promoting a positive and inclusive culture was a high priority for the service. Communication with staff, professionals and people who used the service was open and honest.

Audits and checks helped ensure quality remained of a good standard. We have made a recommendation for the provider to implement an overview of audits to ensure themes and patterns are picked up.

The service worked well with other professionals and agencies.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

This service was registered with us on 30 November 2020 and this is the first inspection.

Why we inspected

This was a planned inspection to look at all five domains and to rate the service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.