Care Is Where The Heart Is Ltd

Registration details

CQC register Care Is Where The Heart Is Ltd to carry out these legally regulated activities. Contact us if you think Care Is Where The Heart Is Ltd is operating services not listed here.

Type of service

• Homecare agencies

Service specialism

• Caring for adults over 65 yrs
• Caring for adults under 65 yrs
• Dementia
• Eating disorders
• Mental health conditions
• Physical disabilities

Local authority

Dudley

Monitored services

CQC register Care Is Where The Heart Is Ltd to carry out the following legally regulated services here:

Personal care

Mrs Sandip Kaur Brown is responsible for these services.

Miss Sarah Louise Crane is the registered manager for these services at this location.

Condition of this registration relating to carrying out this regulated activity

The Registered Provider must within 14 days of this condition taking effect, implement an effective audit and monitoring system to ensure that all care staff:
a. Follow the assessed dietary needs, for all service users. Ensuring SaLT guidance is followed, and the correct foods and consistency are provided where there is an identified or known risk of choking.
b. Have access to and are guided by up to date, accurate and holistic care plans which reflect service users’ current needs. Care plans must detail how staff should support, respond, reduce risk of harm or injury for each service user.
c. Receive training specific to meeting the needs of those service users who they support to ensure they have the correct knowledge and skills to support people safely.

Within 14 days of this condition taking effect, the Registered Provider must implement an effective system to ensure each service user has a recorded assessment of their needs, completed by a competent person to ensure that the service users’ needs can be met, and a written care plan is produced . The care plan must include information about how to meet each service users identified care needs and include detailed information on how staff should support service users with their individual complex care needs such as;
a. Complex care needs such as stoma care, catheter care, specialised dietary needs, behaviours that may challenge, alcohol and drug dependency.
b. Specific health conditions such as Parkinson’s disease, dementia, chronic obstructive pulmonary disease, spina bifida, cerebral palsy to name a few.

The Registered Provider must within 14 days after this condition taking effect, implement an effective system to ensure each service user has a written risk assessment. The risk assessment must provide information for staff that identifies the known risks associated with each service users care and treatment and set out steps on how staff should mitigate these known risks.

Within 28 days of the condition taking effect, the Registered Provider must:
a. Have effective governance systems in place to ensure they carry out audits on service users care plans and risk assessments, medication, daily records, accidents and incidents and call monitoring – missed, late or short calls, to ensure information is up to date and accurate and take appropriate actions when concerns are identified.
b. Have implemented an effective audit and monitoring system of staff members recruitment files to ensure they have a full employment history, gaps in employment are explored, copies of qualifications, DBS checks have been carried out and suitable references have been obtained from all employers.
c. Have implemented an effective audit and monitoring system to review of the policies and procedures in place are complied with in the day to day running of the service and support provided to service users.

Within 14 days after this condition takes effect and then every first Monday of each calendar month thereafter, the Registered Provider must send to the Commission a written report outlining the findings of these audits. The report should contain details of the timescales for improvements, who will be responsible for them and what the quality assurance arrangements will be going forward to ensure that the agreed actions are completed.