About the serviceProspect House is a residential care home which provides personal care to older people and people living with dementia. The service provides support to up to 33 people. At the time of our inspection there were 31 people using the service.
People’s experience of using this service and what we found
People received the care they needed, when they needed it. There were enough staff on shift to meet people’s needs in a timely manner. People felt safe and risks to people were assessed and managed well. Medicines were managed safely and there were systems in place to protect people from the spread of infections.
People and their relatives were happy with the care they received. Staff knew people well and provided person-centred care, according to people’s preferences. Staff were kind and caring and had a positive, friendly rapport with people using the service. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.
People’s needs were assessed and kept under regular review. People were supported by staff who received training to ensure they had the right knowledge and skills to support people effectively. All staff felt well supported and were regularly supervised to ensure they completed their roles effectively. Staff supported people to maintain their health and they sought timely advice from health professionals, when necessary.
People, their relatives and staff said they would not hesitate to raise any concerns with the registered manager. The provider had a suitable system in place to manage and act on any complaints.
The service had a friendly, welcoming culture. Staff morale was positive, and they all enjoyed their jobs. The service was managed by an experienced registered manager who coordinated the service well. There were suitable systems in place to monitor the quality and safety of the care provided. The service was clean, and people had access to facilities and any equipment they needed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service under the previous provider was good (published on 7 March 2019).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the key question of ‘is the service safe?’. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.