Our current view of the service
Updated
30 January 2024
Prospect House is a residential care home, which specialises in the care of older people. Prospect House can accommodate up to 33 people, at the time of the assessment there were 30 people living at the service. The service was previously rated good on 3 August 2022. We carried out this assessment between 7 March 2024 and 18 March 2024, we visited the service on site on 18 March 2024. We looked at 9 quality statements; Safeguarding; Involving people to manage risks; Safe and effective staffing; Medicines optimisation; Independence, choice and control; Person centred care; Equity in experiences and outcomes; Freedom to speak up and Governance, management and sustainability. We found the service remains rated good overall.
People's experience of the service
Updated
30 January 2024
People told us they felt safe and well cared for, by staff who knew them well. People’s comments included, “Everyone is so very kind and I feel safe and well looked after. I couldn’t ask for better care or nicer people” and, “The staff are nice and kind. The manager is very nice and easy to talk to. I always feel I am being treated with respect.” We received positive feedback from relatives about the care their family member had received. Relative’s comments included, “The staff know (relative) well and understand their condition. They know how to approach them depending on what sort of day they are having” and, “We are very happy with the care (relative) gets here. The staff know (relative) and make sure they are safe.” People and relatives told us they were happy with their care and they would recommend the service to others.