We carried out a review of the data available to us about Kingswood Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Kingswood Surgery, you can give feedback on this service.
We carried out an announced comprehensive inspection at Kingswood Surgery on 14 February 2019 as part of our inspection programme.
We based our judgement of the quality of care at this service on a combination of:
We have rated this practice as good overall, and good for providing safe, effective, caring responsive and well led services.
We have rated the practice as good for providing effective and responsive care to older people, people with long term conditions, families, children and young people, working age people, those whose circumstances may make them vulnerable and those experiencing poor mental health.
We found that:
Whilst we found no breaches of regulations, the provider should:
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care
We carried out an announced comprehensive inspection at Kingswood Surgery on 9 February 2016. Overall the practice is rated as Good.
Our key findings across all the areas we inspected were as follows:
Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. All opportunities for learning from internal and external incidents were maximised.
The practice used innovative and proactive methods to improve patient outcomes, working with other local providers to share best practice. For example, the practice registered and managed patients on the violence register who could not be managed at their own practice (including patients who were out of area).
Feedback from patients about their care was consistently and strongly positive.
The practice worked closely with other organisations and with the local community in planning how services were provided to ensure that they meet patients’ needs. For example, there was a dedicated care worker from the local women’s aid, who took referrals and offered support to patients suffering domestic abuse. In addition, the local carers support group worked in close collaboration with the practice to identify and support carers.
We saw several areas of outstanding practice including:
Collaborative working with the community psychiatric team and drug agencies in the management of vulnerable patient(including substance misuse or homeless patients). Patients could register using the practice address and opportunistic screening, to optimise health and wellbeing, were undertaken when patients presented for other concerns.
The practice had introduced a child not attending policy to support their child safeguarding protocols and worked collaboratively and openly with the health visiting team, domestic violence team and other external stakeholders in identifying risks and concerns to children.
The practice had an open and proactive approach to sharing significant events and learning with external stakeholders, to improve patient outcomes.
However, there were areas of practice where the provider should make improvements:
Ensure all mandatory training is offered to all staff within the specified timescales and to the appropriate level, including future training identified as booked on the day of inspection.
Ensure their cold chain policy is adhered to and action is taken when breaks in the chain are identified. For example, when vaccine fridge temperatures go out of the recommended range.
Consider the location of the high risk medicine cupboard with regard to infection control.
Chief Inspector of General Practice