The Care Quality Commission
  • Doctor
  • GP practice

Dr G R Murray and Partners

Overall: Good read more about inspection ratings

Ulverston Community Health Centre, Stanley Street, Ulverston, Cumbria, LA12 7BT (01229) 484141

Provided and run by:
Dr G R Murray and Partners

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Dr G R Murray and Partners on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Dr G R Murray and Partners, you can give feedback on this service.

30 January 2020

During an annual regulatory review

We reviewed the information available to us about Dr G R Murray and Partners on 30 January 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

18 September 2018

During an inspection looking at part of the service

At our previous inspection in May 2018 we told the provider they should make improvements in several areas. We saw at this inspection that improvements had been made;

  • Staff who acted as chaperone had received a Disclosure and Barring check.
  • The learning needs of staff had been addressed and a log of training carried out was supplied.

There was one area where the provider still needed to make improvements. At our previous inspection in May 2018 we told the practice they should review their process for carrying out staff appraisals. At this desk top review we saw the provider had devised a plan for future staff appraisals which included the dates they were to be carried out. However, this was a plan for future appraisals which had not yet been implemented.

Therefore the provider should:

  • Continue to plan and carry out staff appraisals.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

3 May 2018

During a routine inspection

This practice is rated as Good overall. (Previous inspection June 2016 – Good)

The key questions are rated as:

Are services safe? – Requires improvement

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Dr G R Murray and Partners on 3 May 2018 as part of our inspection programme.

At this inspection we found:

  • The practice had systems to keep patients safe and safeguarded from abuse.
  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care they provided. They ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Results from the National GP Survey were above local and national scores for all questions.
  • The practice organised and delivered services to meet patients’ needs. They took account of patient needs and preferences.
  • Access to appointments was good. Patients were able to access care and treatment from the practice within an acceptable timescale for their needs.
  • There was a focus on continuous learning and improvement at all levels of the organisation. The practice proactively used performance information to drive improvement.

The areas where the provider must make improvements as they are in breach of regulations are:

  • Ensure care and treatment is provided in a safe way to patients
  • Ensure recruitment procedures are established and operated effectively to ensure only fit and proper persons are employed.

See Requirement Notice Section at the end of this report for further details.

The areas where the provider should make improvements are:

  • Review the process for chaperoning which is carried out by non-clinical staff.
  • Review the process for the learning needs of staff.
  • Review the process in place for staff appraisals.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

8 June 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of Dr G R Murray and Partners on 12 May 2015, during which a breach of a legal requirement set out in the Health and Social Care Act (HCSA) 2008 was found. After the comprehensive inspection the practice wrote to us to say what they would do to address the identified breach.

On 8 June 2016 we undertook a focussed inspection where we asked the practice to send us information to evidence that they now met legal requirements. This report only covers our findings in relation to this requirement. You can read the report from our last comprehensive inspection by selecting the ‘all reports’ link for Dr G R Murray and Partners on our website at www.cqc.org.uk. Overall, the practice is rated as good.

Our key findings were as follows:

  • The practice had implemented arrangements to ensure that all clinical staff they employed were registered with the relevant professional body.
  • Processes and procedures had been introduced to enable the practice to effectively monitor the cleanliness of the premises and effectively address any issues that may arise either themselves or, if relevant, by referring them to NHS Property Services.
  • The practice had implemented a system to safely store prescription pads.
  • The contact details for the local safeguarding team and other agencies such as the police had been updated and were readily available to staff.
  • A system to record visitors to the practice which could be used in an emergency to account for people in the medical centre had been introduced.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

12 May 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of Dr R G Murray and Partners on 12 May 2015.

Overall, we rated the practice as good. We found the practice to be good for providing, effective, caring, responsive and well-led services and requires improvement for safe. Our key findings were as follows:

  • The services had been designed to meet the needs of the local population.
  • There was a clear leadership structure and staff felt supported by management.
  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Staff reported feeling able to voice any concerns or make suggestions for improvement.
  • The practice learned from incidents and took action to prevent any recurrence.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Feedback from patients was positive; they told us staff treated them with respect and kindness.
  • Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with the GP and nurse and there was continuity of care.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • The practice was visibly clean and tidy.

However, there were also areas of practice where the provider needs to make improvements.

Importantly, the provider must:

  • Ensure that all clinical staff employed by the practice are registered with the relevant professional body.

In addition the provider should:

  • Introduce processes and procedures which would enable the practice to effectively monitor the cleanliness of the premises in order to minimise the risk associated with infection control and effectively address any issues that arise either themselves or if relevant refer them to NHS Property Services.
  • Introduce effective measures to ensure that GP consulting rooms are locked when unoccupied to maintain the secure storage of prescriptions.
  • Ensure that the contact details for the local safeguarding team and other agencies such as the police is readily available to staff.
  • Introduce a system to record visitors to the practice which can be used in an emergency to account for people in the medical centre that they are responsible for.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice