St Stephens Surgery

Updated 15 June 2018

St Stephens is located in Redditch and provides primary medical services to patients living in Redditch. The practice has six GP Partners and seven salaried GPs. The partnership has two sites with two different patient lists. Occasionally staff work across both sites. The other site is called Maple View Medical Practice. (Maple View Medical Practice will be inspected separately because it is registered with the Care Quality Commission as a separate location.) The GPs are supported by practice nurses, a diabetes specialist nurse, healthcare assistants, a phlebotomist and a physician’s associate. The administration team consists of the practice manager, assistant practice manager, secretary and reception staff.

The practice offers minor surgery such as ear irrigation and joint injections.

There are 10,373 patients registered with the practice. The practice is open from 8.00am to 6.30pm Monday to Friday. Patients can access the service for appointments from 8.30am and on line booking is also available. The practice offers extended hours on a Wednesday evening until 7.30pm.

St Stephens has a Personal Medical Services contract. The PMS contract is the contract between general practices and NHS England for delivering primary care services to local communities.

The practice is an approved GP training practice. This means that qualified doctors who want to work in general practice spend 12 months working at the practice as registrars as part of their three years specialist training to become a GP.The practice also teaches medical students from Birmingham University and Warwick University.

The Out of Hours provider for St Stephens Surgery is Care UK.

Updated 15 June 2018

This practice is rated as Good overall. (Previous inspection November 2014 – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced inspection at St Stephens Surgery on 8 May 2018 as part of our inspection programme.

At this inspection we found:

•The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.

•The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.

•Staff involved and treated patients with compassion, kindness, dignity and respect.

•Patients found the appointment system easy to use.

•There was a strong focus on continuous learning and improvement at all levels of the organisation.

•There was a strong emphasis on the safety and well-being of all staff.

However we found one area where the provider should make improvements:

• Review and identify methods to improve areas of lower performance in the National GP Patient Survey, in particular in respect of patients’ experience of making an appointment.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

Updated 15 June 2018

Updated 15 June 2018

Updated 15 June 2018

Updated 15 June 2018

Updated 15 June 2018

Updated 15 June 2018