We carried out a review of the data available to us about Housing 21 - Seagrave Court on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Housing 21 - Seagrave Court, you can give feedback on this service.
People’s experience of using this service:
People that we spoke to said that Seagrave Court was a caring place to live and that staff treated them with kindness and respect.
The registered manager showed evidence of ongoing quality monitoring across all aspects of the service. Any concerns raised by residents’ relatives or staff were investigated and addressed. This was also used to inform improved practices throughout the home.
People’s health and social care needs were managed well by management and the staff team. There were positive relationships with professionals which supported people’s overall wellbeing.
Medicine was administered safely and there were clear protocols in place for medicine which was taken when required.
People had enough to eat and drink. People were offered choices and had the opportunity to pay for a meal in the restaurant or prepare their own food in their apartment. There was a choice of socialising with other people using the service or remaining in their own space.
There were a variety of activities, both to keep people occupied and to entertain them. There were also physical activities to assist with people’s mobility. People were consulted on what they wanted to do, giving people choice and control.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
The service was registered on 6 August 2018 and this is the first inspection.
Why we inspected: This was a planned inspection for this newly registered service.
Follow up: We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner