Housing 21 - Seagrave Court

Updated 1 May 2020

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by one inspector.

Service and service type: Seagrave Court provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the service 48 hours’ notice of the inspection. This is because we needed to be sure that the provider or registered manager would be in the office to support the inspection

The inspection took place on 10 March 2020.

What we did before the inspection:

We reviewed the information we received about the service since the last inspection. This included checking incidents the provider notified us about such as serious injuries and abuse. We sought feedback from the local authority, we also spoke with other professionals who work with the service. We requested information from Healthwatch this is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We assessed information we require providers to send us at least once annually to give some key information about the service, what the service does well and any improvements they plan to make. We used all this information to plan our inspection.

During the inspection we spoke with three people who used the service and one relative. We spoke with four members of staff including two care workers the assistant care manager, and the registered manager.

We reviewed a range of records. This included four people’s care plans and medication records. We also looked at four staff files in relation to recruitment, training and supervision records. We reviewed records relating to the management of the home and a broad range of policies and procedures.

Updated 1 May 2020

About the service: Seagrave Court is a service which provides care and support to people living in ‘supported living’ settings, so that they live as independently as possible. People’s care and housing are under separate contractual agreements. CQC does not regulate the premises used for supported living: this inspection looked at people’s personal care and support. There were 24 people using the service at the time of our inspection.

People’s experience of using this service:

People that we spoke to said that Seagrave Court was a caring place to live and that staff treated them with kindness and respect.

The registered manager showed evidence of ongoing quality monitoring across all aspects of the service. Any concerns raised by residents’ relatives or staff were investigated and addressed. This was also used to inform improved practices throughout the home.

People’s health and social care needs were managed well by management and the staff team. There were positive relationships with professionals which supported people’s overall wellbeing.

Medicine was administered safely and there were clear protocols in place for medicine which was taken when required.

People had enough to eat and drink. People were offered choices and had the opportunity to pay for a meal in the restaurant or prepare their own food in their apartment. There was a choice of socialising with other people using the service or remaining in their own space.

There were a variety of activities, both to keep people occupied and to entertain them. There were also physical activities to assist with people’s mobility. People were consulted on what they wanted to do, giving people choice and control.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

The service was registered on 6 August 2018 and this is the first inspection.

Why we inspected: This was a planned inspection for this newly registered service.

Follow up: We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner