Orchid House Surgery

Updated 9 July 2018

Orchid House Surgery is registered to provide the following regulated activities:

Treatment of disease, disorder or injury

Maternity and midwifery services

Diagnostic and screening procedures

Family planning

Surgical procedures

The registered provider is Orchid House Surgery. The practice has four partner GPs and a salaried GP who together work a total of 42 sessions. In total there are two female and three male GPs. The practice has a nurse practitioner, a paramedic practitioner, three practice nurses, two health care assistants and a phlebotomist. The GPs and the nursing staff are supported by a practice manager, an operations manager and team of thirteen administration staff who carry out administration, reception, scanning documents and secretarial duties.

There are approximately 8,772 patients registered with the practice, which is situated in one of the least deprived areas of England. The majority of patients identify as White British.

The practice has opted out of providing out-of-hours services to their own patients and refers them to South Western Ambulance Service NHS Foundation Trust via the NHS 111 service.

We inspected the only location which is at:

St Mary’s Road,

Ferndown,

Dorset,

BH22 9HF

Updated 9 July 2018

This practice is rated as Good overall. (Previous inspection September 2015 – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Orchid House Surgery on 1 May 2018, as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• A total of 312 patients, which is approximately 4% of practice population, had been identified as carers.
• The practice had a small number of patients who identified as Trans People and some of whom were undergoing gender reassignment procedures. The practice ensured that these patients had access to appropriate support groups and were able to see a regular GP when possible, to promote continuity of care.
• Uptake rates for the vaccines given were significantly above the target percentage of 90%. With results for all four indicators being 98% or above.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

• Continue to act on relevant medicine alerts received by the practice.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

Updated 9 July 2018

Updated 9 July 2018

Updated 9 July 2018

Updated 9 July 2018

Updated 9 July 2018

Updated 9 July 2018