You are here

Reports


Inspection carried out on 8 September 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Orchid House Surgery on 8 September 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Risks to patients were assessed and well managed, with the exception of those relating to recruitment checks.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted upon.

We saw one area of outstanding practice:

  • The practice had recently appointed a full time Paramedic Practitioner who offered rapid home visits first thing in the morning for patients in need of a visit.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Inspection carried out on 7 January 2014

During a routine inspection

During this inspection we spoke with seven patients, which included representatives from the surgery’s patient participation group, two GP’s, one of whom was also the registered manager, the practice manager, nursing and administration staff.

Patients were treated with dignity and respect and their privacy was maintained. One patient told us, “We have some marvellous doctors here and some caring ones as well.” Patients were involved in decisions about their treatment. One patient told us, “Options are put to me regarding the treatment.”

Patient’s needs were assessed and treatment arranged. One patient told us, “My medicines are regularly reviewed. In fact they were changed yesterday.” Another patient said, “They persevere. I had two tests which came back negative. They asked me if I wanted a third test, which came back positive.”

The surgery had effective arrangements to ensure cleanliness and actions were taken to reduce the risk of infection.

The provider operated an effective recruitment process and ensured that appropriate checks were carried out prior to staff starting work.

The provider monitored the quality of the service and made improvements where necessary.

CQC Insight

These reports bring together existing national data from a range of indicators that allow us to identify and monitor changes in the quality of care outside of our inspections. The data within the reports do not constitute a judgement on performance, but inform our inspection teams. Our judgements on quality and safety continue to come only after inspection and we will not make judgements on data alone.