30 May 2017
During a routine inspection
24 Formosa Drive (formerly Radient Care) is registered to provide personal care to people living in their own homes. The service is located in Fazakerley, Liverpool. The service is a domiciliary care service and people are provided with a range of hours of support per day or per week in line with their needs. At the time of our visit there was just one person receiving support from the agency.
The service is not required to have a registered manager because the Registered Provider manages the service on a day to day and on-going basis. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were protected from the risk of abuse or harm because staff knew people well and were vigilant in monitoring risk.
Staff knew what action to take if they suspected abuse or neglect.
The provider had a robust recruitment process to ensure staff were suitable to work with vulnerable adults.
The person received a regular service from familiar staff which met their needs.
Staff received appropriate training and support which allowed them to meet people's needs effectively.
Staff had a good understanding of the person's needs.
Staff demonstrated a genuine positive regard for the person they supported.
Care plans were completed to identify the person's assessed needs.
People who used the service had been provided with information on how to raise a concern or complaint.
There were systems in place to monitor the quality of the service provided. Reviews of the service provision and of the care plans were carried out on a regular basis.
Systems were in place to gather the views and opinions about the service from the people who received the service and their relatives.