Archived: 24 Formosa Drive

Updated 29 June 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 30 May 2017 and was announced. We gave the service notice of the inspection because it is small and the registered provider is often out of the office supporting staff or providing care. We needed to be sure that they would be in.

The inspection team consisted of an adult social care inspector.

Before our inspection we viewed the information we held on 24 Formosa Drive. This included notifications we had received from the provider, about incidents that affect the health, safety and welfare of people who received a service. We also reviewed the Provider Information Record (PIR) we received prior to our inspection. This is a form that asks the provider to give some key information about the service, what the service does well and any improvements they plan to make. This provided us with information and numerical data about the operation of the service.

The agency was supporting one person at the time of our inspection. We were not able to speak directly to them on this occasion but we did speak with their relative. We also spoke with the service manager who directly provided care.

During the inspection we looked at the care records of the person who received a service, two staff files including staff training and recruitment records and records relating to the management of the service.

Updated 29 June 2017

The inspection took place ON 30 May 2017 and was announced.

24 Formosa Drive (formerly Radient Care) is registered to provide personal care to people living in their own homes. The service is located in Fazakerley, Liverpool. The service is a domiciliary care service and people are provided with a range of hours of support per day or per week in line with their needs. At the time of our visit there was just one person receiving support from the agency.

The service is not required to have a registered manager because the Registered Provider manages the service on a day to day and on-going basis. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were protected from the risk of abuse or harm because staff knew people well and were vigilant in monitoring risk.

Staff knew what action to take if they suspected abuse or neglect.

The provider had a robust recruitment process to ensure staff were suitable to work with vulnerable adults.

The person received a regular service from familiar staff which met their needs.

Staff received appropriate training and support which allowed them to meet people's needs effectively.

Staff had a good understanding of the person's needs.

Staff demonstrated a genuine positive regard for the person they supported.

Care plans were completed to identify the person's assessed needs.

People who used the service had been provided with information on how to raise a concern or complaint.

There were systems in place to monitor the quality of the service provided. Reviews of the service provision and of the care plans were carried out on a regular basis.

Systems were in place to gather the views and opinions about the service from the people who received the service and their relatives.