F & K Domestic Services

F&K Domestic Services is a small domiciliary care agency that provides personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection, the service was supporting 1 person with personal care.

People's experience of using the service and what we found

Risks to people's health, safety and well-being had been considered and where necessary, information was available to ensure staff supported people safely. Processes were in place to ensure the safe management of medicines.

Systems were in place to ensure accidents, incidents and safeguarding concerns were acted upon appropriately. The manager demonstrated a knowledge and understanding regarding incidents of concern and what action they were required to take.

There were enough staff employed by the service to ensure people received the support they needed. Safe recruitment processes were in place to make sure any new applicants were suitable to work for the service.

Systems were in place to support continuous learning and improvement of the service. The manager engaged with people and staff to enable them to give their views and provide feedback.

The manager demonstrated a knowledge and understanding for their role and was responsive to feedback given throughout the inspection.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 27 July 2018).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

At our last inspection carried out in December 2015 we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Risks people faced were identified and measures were put in place to reduce the likelihood of harm occurring. Staff knew the different types of abuse and how to recognise and report any concerns they had. People were kept safe by the right amount of suitable staff. The process for recruiting new staff was safe and thorough.

People received care and support from staff who received training and supervision for their role. People's right to make their own decisions was respected and staff obtained their consent prior to the delivery of any care and support.

People were treated with dignity and respect and their privacy was promoted. Positive relationships had been formed between people who used the service and staff.

People's needs were assessed and a care plan was developed instructing staff on how best to meet people’s needs. People were fully involved in the development of their care plan and ongoing reviews of them. People were provided with information about how to complain and they were confident about complaining should they need to.

The leadership of the service was inclusive and positive. The quality and safety of the service was assessed and monitored, this included seeking people’s views about the service.

Further information is in the detailed findings below