Updated 7 February 2024
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
This inspection was completed by 1 inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own homes.
Inspection activity started on 1 November 2023 and concluded 15 November 2023. We visited the services' office location on 1 November 2023.
Registered manager
The provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.
At the time of our inspection there was a registered manager in post. However, they had recently taken a long term absence. There was a manager in post who had recently applied to CQC to become registered.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.
During the inspection
We looked at 1 person's care plan and a range of other records related to the running of the service.
We spoke with 1 person to gather their views of the service they received. We spoke with the manager to gather their knowledge and understanding of the service. We did not speak with staff during this inspection as the staff employed did not support anyone with personal care.