Archived: Happy2Care

Updated 14 December 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This announced inspection took place on16 November 2016 and was undertaken by one inspector. The provider was given 48 hours’ notice because the location provides a domiciliary care service and they are often out of the office supporting staff or providing care to people who use the service. We needed to be sure that they would be in.

Before our inspection we looked at all the information we held about the service. A provider information return (PIR) had been received This is a form that asks the provider to give some key information about the service, what the service does well and any improvements they plan to make.

We looked at other information that we held about the service including notifications. A notification is information about events that the registered persons are required, by law, to tell us about.

We asked for feedback about people’s care from healthcare professionals who had contact with the service

During our inspection we spoke with three people who received care and support and one relative of a person receiving care from the service. We spoke with the provider, and two members of care staff. We also spoke with a district nurse and a GP practice manager and received comments from a GP from the local surgery who had contact with the service. We looked at three people’s care records and two staff recruitment records. We also looked at records relating to the management of the service which included audits, staffing rotas, recruitment and training and records relating to complaints and compliments.

Updated 14 December 2016

Happy2Care is registered to provide personal care to people living in their own homes situated in villages around Burnham Market in Norfolk. At the time of this inspection four people were being provided with personal care.

The service had a registered provider who was also responsible for managing the service. A registered provider is a person who has registered with the Care Quality Commission (CQC) to manage and provide the service. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

This announced comprehensive inspection was undertaken on 16 November 2016.

Staff were only employed after the provider carried out satisfactory pre-employment checks. Staff were trained and well supported by their managers. There were sufficient numbers of staff to meet people’s assessed needs.

Systems were in place to ensure people’s safety was effectively managed. Staff were aware of the procedures for reporting concerns and took action to reduce the risk of people experiencing harm.

People’s health and personal needs were effectively met. Systems were in place to safely support people with the management of their medicines although at the time of this inspection no one required staff to administer their medicines for them.

The provider was acting in accordance with the requirements of the Mental Capacity Act 2005 (MCA). Staff had received training and had an understanding of the MCA.

People received care and support from staff who were kind, caring and respectful. Staff respected people’s privacy and dignity and provided care in accordance with people’s preferences.

People were encouraged to provide feedback on the service in various ways both formally and informally to ensure that they were receiving the care and support they required. People, and their relatives, were involved in the assessments and reviews of care and support. Care plans were in place to meet each person’s needs.

The provider had processes in place to monitor the quality and safety of people’s care. The provider had an effective quality assurance system in place.to monitor the quality of the services provided for people and to gather their opinions of the care and support that was provided.

People felt listened to by the staff and that the provider and care staff were approachable and supportive.