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Apollo Home Healthcare Limited Good

Reports


Inspection carried out on 29 June 2016

During a routine inspection

We inspected this service on 29 and 30 June 2016. This service provides care in people’s homes to both adults and children. At the time of the inspection nine people were being supported by the service. This was the first inspection of the service.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were safe. When risks to people were identified action was taken to reduce these risks and staff were aware of what they needed to do. Staff understood safeguarding and knew how to recognise and report any potential concerns. There were procedures in place to ensure medicines were administered in a safe way. The provider ensured that the equipment in people’s homes was safe to use.

There were enough staff available and they received an induction and training that enabled them to support people. Staff also completed work based competency’s to ensure they were safe administering and completing procedures. The provider completed checks on staff to ensure they were suitable to work in people’s homes.

Where people were supported with meals, staff offered support with eating and drinking and maintaining a healthy diet. They also supported people to access other health professionals when needed. Staff understood the Mental Capacity Act 2005 and gained consent from people before delivering care.

People and relatives liked the teams of staff that supported them and felt the service was well managed. They were also involved with reviewing their care. People’s privacy and dignity was promoted. People were encouraged to make choices and remain independent. People knew how to complain and the provider had a system in place to manage this.

Quality checks were completed to bring about improvements. The provider sought the opinions of people and relatives to make changes. Staff felt supported and listened to and were confident any concerns they raised would be acted on. The registered manager understood the responsibilities of registration with us and notified us of significant events.